Frequently Asked Questions

How do I report a claim on an AmCom policy?

Any questions related to claim reporting can be sent to anaclaimsreporting@amtrustgroup.com.

Where do I send my new business or renewal submission?

All new business and renewal submissions along with supporting information will be sent to newbusiness@amcomins.com.

Where do I send my endorsement change requests?

All change requests will be sent to endorsements@amcomins.com.

Where do I direct my questions regarding agency statement and agency billing questions?

All questions regarding your agency statement can be mailed to amtrustcommissions@amtrustgroup.com or you can call AmTrust Commissions at 844.578.7438.

Where do I direct my questions regarding direct billing and direct bill commission statements?

To make a payment on a Direct Bill policy without registering on logging in, click here. Be sure to include a hyphen and your policy suffix! (i.e. WPP1234567-00) You can also make a payment with customer service at 877.528.7878. For questions regarding direct bill commissions due or payable please call AmTrust Commissions at 844.578.7438 or email.

Where do I direct my questions regarding insured payments, invoices, fees, etc?

All questions regarding insured payments, invoices, fees, etc. can be sent to amtrustar@amtrustgroup.com or you can call customer service at 877.528.7878. If customer service is unable to answer your question, your question will be directed to the AmTrust AR team.

Where do I direct my questions concerning premium finance cancellations/reinstatements and general PFC correspondence?

Any questions related to premium finance correspondence or processing can be sent to premiumfinance@amtrustgroup.com.

Who do I contact if I have a question regarding audit that was completed on an AmCom policy?

Any questions related to audits can be sent to audits@amtrustgroup.com.

Who do I contact if I have a dispute with an audit on an AmCom policy?

Any questions related to audit disputes can be sent to disputes@amtrustgroup.com.

How do find out the status of an audit that is to be completed on an AmCom policy?

Any questions related to audit status can be sent to auditstatus@amtrustgroup.com.

In which states does AmCom offer it’s programs?

AmCom offers commercial auto in CA, AZ, NV, and OR and general liability in CA and AZ.

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